To give you the boldest southwestern spices we pride ourselves on made to order! Most orders are processed within 1-3 days from the time they are received.
Shipping times range from 5 to 7 business days to the lower 48 states!
Order processing may take longer during times of extremely high order volume (Thanksgiving, Christmas, etc.)
Customers are responsible for confirming their order for accuracy during checkout. This includes, but is not limited to: verifying quantities, products, selections/variants, shipping information, and any other details provided during checkout. The Southwestern Griller, LLC is not responsible for customers who neglect to confirm the accuracy of this information. Once the checkout process is complete, customers are liable for the result of any mistakes that may have been made due to inaccurate information.
Customers who receive an order that is incorrect according to the packing slip, please contact us right away. Do not discard anything you receive. Our customer support staff will assist you in getting the order corrected.
We charge a flat rate shipping fee of $8.50 for all orders shipping within the 48 contiguous United States. Most packages ship via USPS Priority Mail and arrive in 5-7 business days.
We cannot accept claims for lost, stolen, or damaged packages. Once processed orders leave our facility, they are outside of our control and completely in the hands of the shipping carrier. Should you discover your package has been lost, stolen, or damaged, please contact the shipping carrier right away and file a claim with them directly.
Please note that we do not have the ability to track your return nor are we responsible for the amount of time it takes for the item to be returned.
Blends (rubs/seasonings), unused condition may be returned up to 14 days after purchase for in-store credit or exchange.
Upon receiving your return, we will remit a refund in the manner in which you paid within 5 business days.
All returns should be mailed to our headquarters at the address below:
The Southwestern Griller, LLC
C/O Returns Dept.
7650 S McClintock Dr
Tempe, AZ 85284
Customers are responsible for all return shipping charges, including insurance on the package for the original value of the item(s) being returned.
Under no condition will original shipping charges be refunded on any order.
To initiate a return, please contact firstname.lastname@example.org. and provide your order number.